Terms of Service

In day-to-day application, with the customer-facing result stated first, access to this store and completion of a purchase are subject to these Terms plus the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers are responsible for legal use and truthful billing, shipping, order, and contact data.

In day-to-day application, with the practical next step kept visible, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date.

In plain terms, with timing and responsibility read together, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions.

For consistent order handling, with the relevant customer choice preserved, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error.

Questions about these Terms: support@nubyterrace.shop, 512-937-6359, or 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyterrace.shop
Phone: 512-937-6359
Physical address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)