Payment Policy

About Credit/Debit Card

For dependable support, with the sequence of events made clear, every displayed price and processed payment uses USD. Customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when the selected method is shown at secure checkout.

As part of our service commitment, with the decision path easy to follow, nuby relies on encrypted Shopify and payment-provider processing and does not keep the full account number or card security code. Authorization, verification, holds, and declines remain subject to the issuer's requirements.

To state the rule precisely, with the commercial term stated precisely, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law.

For a straightforward customer experience, with the customer remedy placed in context, refunds that receive approval go back to the original form of payment; the financial institution generally completes posting in 5-10 business days.

Payment assistance: support@nubyterrace.shop or 512-937-6359, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyterrace.shop
Phone: 512-937-6359
Physical address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)