FAQ

What currency and cards does checkout use?
For clarity, with the controlling condition called out, prices and settlement are in USD; accepted cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

How are cancellation requests handled?
To explain the outcome directly, with the support route made easy to locate, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

Where can I ask for help?
As a practical matter, with timing and responsibility read together, support is available through support@nubyterrace.shop, 512-937-6359, or mail at 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What types of products does the store carry?
For a clear pre-purchase understanding, with the decision path easy to follow, customers can browse baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, including choices used for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Current variants, package contents, and availability are stated in each listing.

What happens after a refund is approved?
From a customer-service perspective, with the operating boundary stated upfront, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

When should my order arrive?
To explain the outcome directly, with the controlling condition called out, processing normally requires 1-2 business days. Estimated carrier transit is another 4-6 business days after shipment.

Where can an order be delivered?
As an operating standard, with service expectations set in advance, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

Who pays to send an approved return back?
To state the rule precisely, with the decision path easy to follow, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

Merchant Information
Brand/store name: nuby
Contact email: support@nubyterrace.shop
Phone: 512-937-6359
Physical address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)