Refund Policy

For clarity, with the published commitment made specific, a no-reason return or exchange may be requested within 30 days after the order is delivered.

To state the rule precisely, with each party's responsibility identified, before dispatching a return, write to support@nubyterrace.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

In day-to-day application, with the customer-facing result stated first, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

For easy reference, with the applicable exception kept narrow, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

In day-to-day application, with the service outcome easy to verify, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy.

Authorized return address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States

Refund and exchange support: support@nubyterrace.shop or 512-937-6359, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyterrace.shop
Phone: 512-937-6359
Physical address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)